FAQ
General Quary
Frequently Asked Questions
Find quick answers to the most common questions about our products, services, and support.
We supply a wide range of machines including sublimation printers, eco solvent printers, UV flatbed printers, heat transfer rollers, and more.
Yes, we deliver to all districts across Bangladesh. Delivery charges may vary depending on location.
Installation and setup are available upon request. Our technical team can install and demonstrate machine operation for a separate service fee.
Yes, most of our machines include a 1-year service warranty. Specific warranty terms may vary by product.
Absolutely. We stock spare parts and consumables, and our technicians are available for maintenance and repairs.
Yes, we provide training sessions for your team so you can start production confidently.
We accept bank transfers, cash payments, and mobile banking (bKash, Nagad, Rocket).
Typically, delivery within Dhaka takes 2–3 days. For other districts, it may take 3–7 working days.
Yes, all our inks, films, and consumables are genuine and imported from trusted manufacturers.
Currently, we do not offer installments directly, but we can provide proforma invoices to help you arrange bank financing.
Our team will advise you on compatibility before purchase. Please share your requirements and current equipment details.
Call our customer support immediately. Our technicians will guide you through troubleshooting or schedule a visit.
Yes, we offer discounts for bulk purchases or regular clients. Contact us to discuss your requirements.
Returns are generally not accepted after delivery, except for manufacturing defects verified by our technicians.
With proper maintenance, our machines can last 5–10 years depending on usage and care.
You can request quotations by phone, email, or using the contact form on our website.
Yes, for urgent cases, we prioritize service calls to minimize your production downtime.
Our inks are high-quality, environmentally safe, and compliant with international standards.
Definitely! Share your production goals and budget, and we will suggest the best solution.
Our main showroom and office are in Dhaka. You are welcome to visit us to see product demos.
Pricing & Payment
The price depends on the model, configuration, and features. Please contact our sales team for an exact quotation.
Prices are generally quoted excluding VAT/Tax. The final quotation will mention all applicable charges.
We regularly offer special promotions and seasonal discounts. Please check with our sales team for the latest offers.
Yes, you can confirm your order with a down payment and pay the remaining balance upon delivery.
Usually, a 50% advance payment is required to confirm the order.
We don’t provide direct installment facilities, but you can arrange financing through banks or leasing companies.
Yes, we issue a proforma invoice before you finalize your order.
Machine Specifications & Technical Details
Our Epson i3200 and Konica Minolta printhead models are among the most popular and reliable in the local market.
Depending on the model, it uses Epson i3200, XP600, or Konica Minolta 512i printheads.
Our machines support Maintop, Photoprint, and ONYX RIP software.
Resolution goes up to 1440 dpi, and speed varies between 50–120 sqm per hour, depending on the model and settings.
The machines support Eco Solvent, Sublimation, UV, and DTF inks, with roll widths ranging from 1.6m to 3.2m.
Production speed typically ranges from 50–120 square meters per hour, based on configuration.
Standard 220V power supply is required in Bangladesh.
Some models require a compressor. We also recommend a UPS to ensure voltage stability.
Warranty & Service
We provide a 1-year service warranty on most machines.
Printheads are considered sensitive consumables and typically do not carry a warranty.
Warranty includes onsite service and parts replacement, excluding the printhead.
Please call our hotline. Our technical team will assess the issue and schedule service if needed.
Yes, we have dedicated service engineers available in Dhaka, and we also cover other districts.
Usually, we can provide support within 24–48 hours.
Delivery & Installation
Within Dhaka, delivery takes 2–3 working days. For other districts, 3–7 working days.
We use courier services and transport companies to deliver nationwide.
In most cases, installation charges are separate. Some promotional offers include installation.
Yes, our technicians offer basic training during installation.
Yes, we can arrange onsite demo or test printing on request.
Commercial & Official Documents
Yes, we provide all official documents including VAT invoices.
We have special pricing for resellers and corporate clients. Please contact us to discuss.
Yes, we can issue the necessary documents to support your financing application.
You can download it from our website or collect it directly from our office.
After-Sales Support & Extensions
Yes, we keep a full range of spare parts in stock.
Yes, we supply high-quality original inks, media, and consumables.
Yes, we can help with software updates and firmware support as needed.
Every machine comes with user manuals and training videos.
Yes, we offer remote assistance and technical guidance by phone or online.
Contact & Confirmation
Our main office and showroom are in Dhaka. You can find the address on our website.
Yes, we can arrange a live demo via video call or Zoom upon request.
Our WhatsApp support is available 6 days a week, from 10 AM to 8 PM.
Hotline: 📞+880 1910 157 415
Once you place an order, we will assign a dedicated contact person and share their details with you.