Hotline: +8809677610610 · info@colorjet.com.bd WhatsApp Support · Explore Products
Technical Support

# Technical Support & After-Sales Service

COLORJET Bangladesh provides installation, calibration, operator training, troubleshooting, spare parts supply and long-term technical support.

WhatsApp Technician Call Hotline

### Machine Installation

Machine placement, mechanical setup, electrical checking, ink system setup and production trial.

### Printhead Calibration

Printhead installation, nozzle check, alignment, calibration and test printing.

### Operator Training

Daily operation, startup/shutdown, RIP workflow, media loading and maintenance routine.

### RIP Guidance

Basic workflow support for file preparation, print modes and production settings.

### Spare Parts

Printheads, boards, dampers, pumps, sensors, belts, cables and maintenance accessories.

### Emergency Service

Remote guidance and on-site visit planning based on issue type and production urgency.

### Maintenance

Preventive maintenance, cleaning process, ink flow checking and production safety guidance.

### After-Sales

Long-term support structure for industrial printing customers.

Support Process

## Clear issue handling workflow

01

### Submit Issue

Share model and issue details.

02

### Assessment

Technical review and cause check.

03

### Remote Guidance

Initial troubleshooting.

04

### On-site Visit

Engineer visit if required.

05

### Parts

Replacement if needed.

06

### Confirmation

Output test and close support.