Technical Support & After-Sales Service
COLORJET Bangladesh provides installation, calibration, operator training, troubleshooting, spare parts supply and long-term technical support.
Machine Installation
Machine placement, mechanical setup, electrical checking, ink system setup and production trial.
Printhead Calibration
Printhead installation, nozzle check, alignment, calibration and test printing.
Operator Training
Daily operation, startup/shutdown, RIP workflow, media loading and maintenance routine.
RIP Guidance
Basic workflow support for file preparation, print modes and production settings.
Spare Parts
Printheads, boards, dampers, pumps, sensors, belts, cables and maintenance accessories.
Emergency Service
Remote guidance and on-site visit planning based on issue type and production urgency.
Maintenance
Preventive maintenance, cleaning process, ink flow checking and production safety guidance.
After-Sales
Long-term support structure for industrial printing customers.
Clear issue handling workflow
Submit Issue
Share model and issue details.
Assessment
Technical review and cause check.
Remote Guidance
Initial troubleshooting.
On-site Visit
Engineer visit if required.
Parts
Replacement if needed.
Confirmation
Output test and close support.