Services Detail

Our Annual Maintenance Contracts are designed to protect your investment and ensure your machines remain in peak condition. With an AMC, you receive scheduled visits from our certified technicians throughout the year. Each visit includes a comprehensive inspection of all critical components, including printheads, ink delivery systems, motors, and control boards. We perform preventative maintenance to address any wear before it leads to downtime. Our team replaces filters, cleans sensors, and updates firmware where necessary. You will also benefit from priority scheduling if you experience any unexpected issues. AMCs offer cost predictability and reduce the risk of major repair expenses. We keep a complete maintenance history of your equipment to help plan future upgrades and improvements. Clients with AMCs enjoy special discounts on spare parts and consumables. This proactive approach not only extends the life of your machines but also ensures consistent, high-quality output over time.

Our Custom Workflow Consultation helps you get the most out of your production environment. We start by analyzing your current processes, equipment layout, and production goals. Our consultants will work closely with your team to identify bottlenecks and inefficiencies. Based on this assessment, we recommend the right combination of printers, inks, and finishing equipment to match your needs. We help you design an optimized workspace that supports safe and efficient operations. Our experts also provide guidance on environmental controls, power requirements, and best practices for material handling. For clients scaling up, we develop phased implementation plans that align with your budget and timelines. We also advise on software solutions that streamline job management and color workflows. After implementation, we remain available for follow-up visits and further fine-tuning. This service ensures your investment translates into faster production, lower costs, and higher profitability.

Our Genuine Spare Parts Supply service keeps your business running without interruptions. We maintain a comprehensive inventory of original components for all the machines we sell. From printheads and dampers to capping stations and pumps, we only provide certified parts that meet factory standards. Using genuine parts preserves the warranty and prevents the risk of damage caused by inferior alternatives. We understand how costly downtime can be, so we prioritize fast dispatch and delivery across Bangladesh. Our team can also help identify which parts you need and recommend stocking critical spares on-site. All parts are tested for quality before dispatch to ensure trouble-free installation. We provide clear instructions and offer installation support if required. For high-usage clients, we can schedule regular parts audits to anticipate needs before breakdowns occur. This service ensures that you always have access to the components necessary to maintain smooth, reliable production.

Our Onsite & Remote Technical Support services are designed to resolve issues quickly and minimize disruption to your business. When you need assistance, our support team is just a call or message away. For minor issues, we provide step-by-step troubleshooting guidance over the phone or through video calls. Our technicians can help you reset systems, recalibrate components, or resolve software errors remotely. If onsite intervention is required, we dispatch certified engineers to your location as soon as possible. We prioritize emergency cases to reduce downtime and protect your production commitments. Our team uses advanced diagnostic tools to identify root causes and implement lasting solutions. We document every service visit to maintain a clear record of your equipment’s performance. Remote support is available during extended business hours to accommodate urgent needs. This combination of fast, knowledgeable assistance gives you peace of mind and ensures consistent productivity.

Our Operator Training & Skill Development programs ensure your team has the expertise to operate and maintain your equipment effectively. Training begins during installation, where our technicians provide an introduction to all machine functions. We also offer structured classroom-style sessions for in-depth learning. Operators learn how to prepare files, select print settings, and perform daily maintenance routines. We cover safety procedures and troubleshooting techniques to handle common issues confidently. Training includes hands-on practice with your specific models so your staff can build real-world skills. We provide printed manuals and access to digital resources for ongoing reference. For advanced users, we offer refresher courses and workshops on color management and workflow optimization. Our goal is to empower your team to get the best results while reducing the need for external support. Investing in training not only improves productivity but also extends the lifespan of your equipment.