Eco Solvent Printers
Printhead alignment, ink system check, media feed issue, RIP setting guidance and print quality troubleshooting.
COLORJET Technical Support
Reliable Installation, Training & After-Sales Support
COLORJET Bangladesh supports signage, textile, UV, DTF and heat transfer production businesses with installation, calibration, operator training, maintenance guidance, spare parts support and after-sales service coordination.
Quick Support
Support You Can Request
Support
Installation Support
Machine placement, setup, alignment, ink loading, print testing and production handover.
Support
Operator Training
Machine operation, RIP workflow, daily maintenance, cleaning, media handling and production basics.
Support
Spare Parts Support
Printheads, boards, cables, dampers, capping, pumps, sensors, belts and mechanical parts support.
Support
Remote & On-Site Service
WhatsApp, phone, video guidance and on-site engineer support based on issue type and location.
Machine Categories
Machines We Support
Sublimation Printers
Epson i3200 A1 workflow support, multi-head calibration, paper feeding and production setup guidance.
UV Printers
White ink circulation, nozzle test, vacuum table, UV lamp checking and rigid media print workflow.
DTF Printers
Ink flow, powder/shaker guidance, film feeding, curing temperature and transfer workflow support.
Heat Transfer Rollers
Temperature guidance, belt/roller alignment, pressure adjustment and transfer workflow.
Inks & Consumables
Ink type selection, cleaning solution, media compatibility, storage and print quality troubleshooting.
Spare Parts
Parts identification, compatibility check, replacement guidance and engineer installation support.
Process
How Our Support Process Works
1
Submit Issue
Customer contacts through WhatsApp, phone or contact form with model, issue details and photos/videos.
2
Initial Diagnosis
Support team checks the issue remotely and identifies probable cause.
3
Solution Direction
Customer receives maintenance guidance, settings correction, parts suggestion or service plan.
4
Engineer Scheduling
On-site support is scheduled based on location, urgency and availability.
5
Follow-Up
After service, COLORJET follows up for machine performance and customer satisfaction.
Support Request
Request Technical Support
Our support team will contact you after reviewing your issue details.
Urgent Support
Need urgent machine support?
For production-stopping issues, send machine model, issue photo/video and location through WhatsApp for faster diagnosis.
Spare parts compatibility must be confirmed before purchase or installation.
Spare Parts
Spare Parts & Maintenance Support
Availability depends on model, stock, import status and technical compatibility.
Printheads
Main Board / Head Board
Data Cable / Head Cable
Ink Pump / Sub Tank
Damper / Capping
Encoder Sensor / Raster
Belt / Roller / Linear Guide
Power Supply / Driver
Filters / Tubes / Ink Line
Software / RIP Support
Training
Basic Operation Training
Startup, shutdown, media loading and safe machine operation.
Training
Maintenance Training
Nozzle test, cleaning, ink handling and daily maintenance routine.
Training
Production Workflow Training
RIP software workflow, print quality checking and production handover.
FAQ
Technical Support FAQ
How can I request technical support?
Call hotline, send WhatsApp message or submit the support request form with machine model and issue details.
Do you provide on-site engineer support?
Yes, on-site support is available based on location, issue type, engineer schedule and service terms.
Do you support machines not purchased from COLORJET?
Support may be considered depending on machine type, parts availability and technical condition.
Do you provide operator training?
Yes, operator training is available for machine operation, maintenance and production workflow.
Can I buy spare parts from COLORJET?
Yes, spare parts support is available based on compatibility and availability.
What should I send before support?
Send machine model, issue photo/video, nozzle test, error message, location and contact number.
Do you provide emergency support?
Emergency support is handled based on urgency, location and engineer availability.