Answers for Product, Service & Commercial Planning
Clear public guidance on quotation, pre-order, delivery, installation, training, warranty, technical support and consumables.
Frequently Asked Questions
For an exact model, commercial term or technical commitment, contact COLORJET Bangladesh.
What does COLORJET Bangladesh do?
COLORJET Bangladesh provides complete industrial digital printing solutions, including machine supply, installation, operator training, warranty support, spare parts, consumables and after-sales technical services across Bangladesh.
Does COLORJET Bangladesh manufacture the machines?
No. COLORJET Bangladesh is an importer and distributor of industrial digital printing solutions and provides installation, technical support and after-sales services.
How can I request the latest product price?
Use the Request Latest Price form, call the hotline or contact COLORJET Bangladesh through WhatsApp.
Can I place a pre-order for an imported machine?
Yes. Special-order and imported machines can be booked through the Pre-Order system after quotation approval.
Is a down payment required?
For imported or special-order machines, a down payment is generally required before order confirmation. The amount depends on the approved quotation.
How can I confirm my down payment?
Submit payment details through the Down Payment Confirmation page with the transaction reference and payment proof. The Accounts team verifies it before confirming the order.
How long does delivery take?
Delivery depends on product availability, supplier production, shipping and customs clearance. The quotation provides the estimated delivery schedule.
Do you provide installation services?
Yes. COLORJET engineers provide installation, configuration, testing and production setup.
Is operator training included?
Operator training is provided according to the machine type and confirmed service agreement.
How do I request technical support?
Submit a Service Request, contact Technical Support, call the hotline or message COLORJET Bangladesh on WhatsApp.
Do you offer remote technical support?
Yes. Remote troubleshooting is available for eligible software and machine-related issues.
What is covered under warranty?
Warranty coverage depends on the quotation, invoice, warranty certificate and sales agreement. Covered items may include selected electronic components where applicable.
Are printheads covered by warranty?
Printheads and consumable items are generally excluded unless specifically mentioned in the applicable warranty documents.
How do I submit a warranty claim?
Complete the Warranty Claim form with machine details, serial number, issue description and supporting photos or videos.
Can I order genuine spare parts?
Yes. Compatible spare parts are supplied for supported machine models after compatibility verification.
Do you provide inks and consumables?
Yes. COLORJET Bangladesh supplies industrial printing inks, sublimation paper, DTF film, powder and other consumables.
Can I download brochures and technical documents?
Product brochures, catalogues and selected technical documents are available in the Download Centre where public documents are available.
Do you provide nationwide service?
Yes. Technical support and engineer coordination are available throughout Bangladesh, subject to service scheduling.
Which industries do you serve?
COLORJET Bangladesh serves signage, advertising, textile, garments, fashion, home textile, packaging, branding and industrial digital printing businesses.
How can I contact COLORJET Bangladesh?
Visit 44 Purana Paltan, Dhaka-1000, Bangladesh; call +8809677610610; WhatsApp +8801954100710; or email info@colorjet.com.bd.
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