Warranty Information

Warranty terms are product-specific and are confirmed through the approved quotation, invoice, agreement, warranty card or handover document. Before purchase, confirm the covered machine, warranty period, service scope, covered parts and all exclusions.

1. Start with the commercial record
COLORJET first checks the applicable quotation, invoice, serial number, installation/handover record and warranty document. A website listing does not create coverage.

2. Prepare evidence
Provide the machine model, serial number, purchase reference, installation date if known, a clear problem description and safe photo/video evidence. Remote checks may be requested before an onsite visit or parts assessment.

3. Coverage decision
The technical and commercial records determine whether labour, travel, parts, replacement or manufacturer coordination is covered or chargeable. Consumables, printheads, small spares, unstable electricity, unsuitable environment, misuse, unauthorised modification, third-party repair and ordinary wear are not automatically covered.

4. Next step
Use the Warranty Claim page, WhatsApp support or the official hotline. COLORJET confirms the practical service scope after assessment.